Shipping Policy

Shipping Fun

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia by EMS, in the USA by USPS/FedEx, and in Canada Via FedEx or Canada Post.

Shipping to over 200 Countries

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you are from one of those countries, we will contact you.

LOST/MISSING PACKAGES

Urban Now is not liable if the incorrect address is placed during checkout. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error, we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	7-14 Business days
Canada, Europe	7-14 Business days
Australia, New Zealand	7-14 Business days
Central & South America	10-20 Business days
Asia	7-14 Business days
Africa	15-30 Business days

Max delivery time – 30 business days.

*This doesn’t include our 4-6 day processing time.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped.

MY TRACKING SAYS, “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes roughly three business days for the tracking information to update on the system. If your order was placed more than five business days ago and there is still no information on your tracking number, don't hesitate to get in touch with us.

Will My Items Be Sent In One Package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please get in touch with us via email, and we will do our best to help you out. :)